Refund Policy
Clear information about refunds, digital downloads, technical issues, and duplicate purchases.
Last updated: August 17, 2026
1. Digital Products
Our products may include downloadable crochet patterns and other digital content. Please carefully review the product description before purchasing to make sure the product is suitable for your needs.
2. Refund Requests
If you experience a technical problem that prevents you from accessing or downloading a purchased digital product, contact info.lamamora@gmail.com. Include your order information and the email address used for the purchase. We will review the issue and make reasonable efforts to resolve the problem.
3. Incorrect or Defective Digital Product
If you receive a file that is materially different from the product description or a file is defective or inaccessible due to a technical issue on our side, please contact us so we can investigate and, where appropriate, provide a corrected file, replacement, or refund.
4. Change of Mind
Because digital products are delivered electronically and may be accessed or downloaded immediately after purchase, refunds for change of mind may not be available once the digital product has been accessed or downloaded, except where required by applicable law.
5. Duplicate Purchases
If you accidentally purchase the same digital product more than once, contact info.lamamora@gmail.com. We will review duplicate purchase requests on a case-by-case basis.
6. Payment Disputes
If you have a problem with a purchase, please contact us first so we can try to resolve the issue. Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.
7. Contact
For refund or order-related questions: info.lamamora@gmail.com